Here to help
Take a look at our frequently asked questions below, for a resolution to your concern.
Sometimes our emails can arrive in junk/spam inbox in your email platform, make sure you check there first.
Once you have placed your order, we are unable to amend or cancel it.
Unfortunately, we are unable to change any details on an order once placed.
We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails from Post with separate tracking numbers for each parcel.
In the event of split parcels please be assured that you will not incur any additional shipping charges.
Your invoice will be sent via email to your nominated email address within 24 hours of ordering. Should this be missing, please check your junk/spam folder in your email.
If you are unable to locate your invoice please contact us on webshop@vikingfootwear.com and we will assist you.
We are sorry you’ve received an incorrect item, please contact us on webshop@vikingfootwear.com and we will assist you.
Once your online order is dispatched you will receive an email from Post to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.
All online orders are dispatched within 3 – 5 business days.
You can also check the status of your delivery by tracking your order.
If the product is purchased on Vikingfootwear.com, contact us with your order details such as order number or email address. We may request photos of the fault claim prior to approving the return. Please note we do not handle products purchased from other retailers, these requests should be directed to the retailer purchased from.
All returns can be made via post subject to our Returns Policy.
Please see our full Returns Policy here.
Once you have returned your goods, you will receive an updated bank statement from Klarna with instructions on how to pay if you have a remaining balance.
Contact Klarna if you have any questions regarding the refund. If you have questions regarding the returned package, please contact Viking’s Customer Service.
Once your shoes have arrived back to our warehouse, we do require up to 4 business days to process your refund. Once the refund has been processed, you will receive an email notification from our finance team. Dependent on your banks processing time, please allow 1-3 business days for the funds to appear in your account.
If the payment deadline is approaching and your return is on its way, you can put the invoice on hold with our report of the return function. Go to (link to page) «Payments Viking x Klarna» and report your return.
Contact Klarna if you have any questions regarding the refund. If you have questions regarding the returned package, please contact Viking’s Customer Service.
The best way to know if your return has been received at our warehouse is to retain the NO written on your return slip. You will then we able to check the status of your return through tracking. We do not send an email once the return has arrived at our warehouse, we will only send an email once the return has been processed.
If you have already paid for the returned items, Klarna will contact you by e-mail if they need bank details from you to refund the amount.
Contact Klarna if you have any questions regarding the refund. If you have questions regarding the returned package, please contact Viking’s Customer Service.
You can register your return and download your return label here
Unfortunately, we do not have the possibility to do exchanges on our website. You will need to return the product that does not fit and place a new order for the one you wish for.
Viking products are dispatched from within the EU for speedy delivery. EU customers pay no import duties. Nonpayment even applies to customers in Norway.
We are sorry you are experiencing issues with our website.
We recommend trying these easy tips to assist you with checking out easily:
Change your browser or change your device. Try using a different payment method or type.
If you are still unable to check out, please contact us here.
Please include any screenshots or any error messages you receive.
Please note we are not authorized in taking payment over the phone or email, for security reasons.
BOA guarantees the BOA® Fit System’s dials and laces for the lifetime of the product on which they are integrated.
Should the BOA® Fit System on your Viking footwear need repair or replacement, click here to request this.
Sometimes we have discrepancies in our stock, which can result in the wrong information on our website. Once this issue is picked up on an order, the specific product is cancelled, which can result in the cancelling of the whole order. When this happens, the payment is also cancelled on our side which results in the release of the reserved funds in your bank with an almost immediate effect.
Should your order have been returned to sender due to not being collected, you can contact us and request for it to be resent to your address. If you would like any changes made to address or the product purchased, we will need to accept the return as a refund and you’ll need to place a new order.
Please do not select the wrong country when entering your address. This will likely result in your product going missing, and you will not be able to obtain a refund for this. If you have not already, please let us know here that you are interested in shopping from us and we will put your country of choice on our delivery roadmap.
If the product is not available at all online you can sign up for our newsletter here to stay in the know about future releases.
Discover how to take care of your rubber boots here: https://vikingfootwear.com/shoe-care-rubber-boots
Yes, it is very much recommended. Here are the steps to how to take care of your Gore-Tex shoes: https://vikingfootwear.com/shoe-care-gtx-adult
After washing shoes, you should finish off the shoes by using a repellent spray to preserve waterproofness.
You should avoid washing these in the washing machine, take a look here how to best take care of these shoes: https://vikingfootwear.com/shoe-care-boa
Let us guide you how to take best care of your Viking shoes here: https://vikingfootwear.com/shoe-care
At Viking, we value the long-term relationships we have with our suppliers. The technical competence and craftsmanship required to make Viking shoes are predominantly found throughout Asia and not necessarily in Nordic countries. As of 2020, 77% of our partner collaborations in Asia were over 10-years old, and 33% of our partner collaborations in Asia have been in place for 30 years or longer.
Moving our production to the Nordics would require substantial investments from Viking towards both new facilities and technical expertise that is highly uncommon in Nordic countries today. Additionally, many of the raw materials used to construct our shoes are only available locally in Asia and would otherwise have to be imported into production facilities in the Nordics. These factors significantly contribute towards the final price for our retail partners and customers.
Viking has a long history beginning in 1920 when our founder, Peter Mathias Røwde opened a rubber factory in Askim, Norway. A lot has changed in the last 101 years, and while we don’t know what the next 101 will look like, for now, we will continue to develop and maintain our longstanding relationships with our manufacturing partners in Asia
Together with our partners, we continuously explore new sustainability projects and options – this includes the use of renewable energy and renewable or recyclable materials in the production of our products.
BRING and DB Schenker are the primary transport companies used by Viking. Both BRING and DB Schenker have and continue to make improvements towards sustainability in the logistics and delivery sector through the utilization of green technology, carbon emissions reduction, and last-mile consolidation.
Our share of airfreight from Asia was 0,41% in 2020; our goal is 0% airfreight.
All Viking products are packed and transported in Forest Stewardship Certified (FSC) certified cardboard boxes. We will continue to minimize the use of plastic used to transport our products and have removed all unnecessary plastic from the packaging. However, total removal of plastic will result in a significant increase in cardboard volume, which reduces transport efficiency and hence increases emissions.