Returns

1. Fill out the return form you got with your delivery. Contact customer service if you did not get a return form.
2. Place the form together with the product(s) you want to return in the return shipment.
3. Attach the self-adhesive return label to the outer packaging. Do not write or attach anything else to the shoe box/bag when you return it. You run the risk of the return being refused.
4. Deliver the package where you collected it. If you got the package delivered at home, please contact our Customer Support.

If you would like another size/color/product, you may place a new order in our Webshop.

We will refund the full amount for the products you return. You will always receive the money back to the same payment method you used when paying the order.

All orders go automatically to pick and pack, and we cannot stop an order from being shipped to your address after the order is placed.

You have the statutory right to cancel an order (All shipments in the Nordics and EU). This right may be exercised 14 days after receipt of the products from us according to the Consumer Rights Directive 2011/83.

Where you exercise your statutory right to cancel, we will provide a full refund on the price paid for the goods and the original delivery charge. You are responsible for paying the costs of returning the products. We will refund the money received from you within 14 days of receiving the products from you or within fourteen 14 days of you providing us with proof of return.

Where you exercise your right to cancel within 14 days, you should return the goods to us as soon as reasonably practicable.

In order to cancel an order, please send us and e-mail or letter at this e-mail address: webshop@vikingfootwear.com

The e-mail/letter should clary state that you are exercising your statutory right to cancel. Your email or letter will be deemed to have been received by us on the date you send it. Please keep the confirmation of any letter or email to demonstrate the date when you sent it.

You may also use the model withdrawal form which is sent alongside the Confirmation Email to cancel the order.

Please note: Goods should be returned preferable together with all original packaging (please note you have a duty to take reasonable care of returned goods). Please make sure that your return package is packed and sealed securely.

Where goods are returned according to the right to cancel, any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods, may be claimed by us as compensation.