Returns

1. Fill out the return form you got with your delivery. Contact customer service if you did not get a return form.
2. Place the form together with the product(s) you want to return in the return shipment.
3. Attach the self-adhesive return label to the outer packaging. Do not write or attach anything else to the satchel when you return it or the return may be refused. If you need a new form, download here.
4. Depending on the carrier, please contact the carrier directly to understand your nearest drop off point for returns. For Bring orders please note you can drop these orders off at your local post office. Should your carrier be TNT please visit this page to organise your return. Our account number is 002009748.

If you are experiencing issues with organising your return, please get in touch with our customer service here.

If you would like another size/color/product, you may place a new order in our Webshop.

We will refund the full amount for the products you return. You will always receive the money back to the same payment method you used when paying the order.

All orders go automatically to pick and pack, and we cannot stop an order from being shipped to your address after the order is placed.

You have the statutory right to change your mind about an order (All shipments in the Nordics and EU). This right may be exercised 14 days after receipt of the products from us according to the Consumer Rights Directive 2011/83.

Where you exercise your statutory right to change of mind, we will provide a full refund on the price paid for the goods and the original delivery charge. We will refund the money received from you within 14 days of receiving the products from you or within fourteen 14 days of you providing us with proof of return.

Where you exercise your right to cancel within 14 days, you should return the goods to us as soon as reasonably practicable.