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Returns

We accept returns within 30 days from your order delivery from www.vikingfootwear.com.

If you have changed your mind, or the size you have ordered does not fit, you can simply return the product to us. The product must be unused and with all hangtags on.

 

How to return?

I ordered before November 28th 2019: 

  1. Fill out Viking's return form that you received with your delivery.
  2. Place it in the returns package you are sending.
  3. You cover the cost of returning the item. If you want a new size, the new item will be sent to you free of charge.
  4. Do not write or attach anything else to the original packaging/shoe box when you return it. You run the risk of the return being refused.
  5. Send the package to: 


    Viking Outdoor Footwear AS
    Luhrtoppen 2
    1470 Lørenskog
    Norway

 

I ordered on November 28th 2019 or later: 

  1. Fill out the return code in the return form you got with your delivery. Contact customer service if you did not get a return form.
  2. Place the form in the returns package you are sending.
  3. You cover the cost of returning the item.
  4. Do not write or attach anything else to the original packaging/shoe box when you return it. You run the risk of the return being refused.
  5. Send the package to: 


    Viking Outdoor Footwear AS
    Terminalvägen 17
    418 79 Gothenburg

    Sweden

 

How to exchange?

If you would like another size/color/product, you may place a new order in our Webshop.

We will refund the full amount for the products you return. You will always receive the money back to the same card you used when paying the order.

 

Canceling an order

You have the statutory right to cancel an order (All shipments in the Nordics ans EU). This right may be exercised 14 days after receipt of the products from us according to the Consumer Rights Directive 2011/83.

Where you exercise your statutory right to cancel, we will provide a full refund on the price paid for the goods and the original delivery charge. You are responsible for paying the costs of returning the products. We will refund the money received from you within 14 days of receiving the products from you or within fourteen 14 days of you providing us with proof of return.

Where you exercise your right to cancel within 14 days, you should return the goods to us as soon as reasonably practicable.

 

How to exercise the statutory right to cancel

In order to cancel an order, please send us and e-mail or letter at the above mentioned address.

webshop@vikingfootwear.com

The e-mail/letter should clary state that you are exercising your statutory right to cancel. Your email or letter will be deemed to have been received by us on the date you send it. Please keep the confirmation of any letter or email to demonstrate the date when you sent it.

You may also use the model withdrawal form which is sent alongside the Confirmation Email to cancel the order.

 

Please note: Goods should be returned preferable together with all original packaging (please note you have a duty to take reasonable care of returned goods). Please make sure that your return package is packed and sealed securely.

Where goods are returned according to the right to cancel, any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods, may be claimed by us as compensation.