Warranty and Claims
Please see the information below for how to manage your warranty request,
depending on your place of purchase.
For any Viking product purchased elsewhere (for example, purchases from Zalando, Amazon, XXL, Jollyroom, etc), please direct your request to the original place of purchase in your country.
Please note the below applies only to products purchased on Vikingfootwear.com
If you believe that something is wrong with an item that you have received, take a picture of the defect where possible. If this is not possible, describe the product defect in detail. Send this information by email. This allows us to quickly determine if further action needs to be taken.
Viking Footwear offers a two-year warranty against production and material defects. Should a product fault arise as the result of a production defect this will, where possible, be repaired or replaced. This warranty does not cover damage caused by accidents, improper use, carelessness, normal wear and tear or natural deterioration of colours and materials after long-term use.
GORE-TEX guarantees that your GORE-TEX product will stick to its promise of being waterproof. This guarantee applies to all products with a GORE-TEX Guaranteed To Keep You Dry tag. Membrane defects will normally become apparent quickly, and in such a case this claims principle will apply. However, this will not apply to leakages caused by use and wear and tear. In such cases, an individual assessment of the product’s condition and age, among other things, will therefore determine whether compensation is due. All warranty claims must be resolved with Viking Footwear before they can be approved. Once a warranty claim has been approved, the product will be repaired or replaced by Viking Outdoor Footwear.
For products with defects that fall under Viking’s two-year warranty, the GORE-TEX guarantee or other complaints in accordance with the Norwegian Consumer Purchases Act, the product will be either returned or replaced within a processing time of 14 days of receipt of the product.