Here to help
Welcome to Viking Footwear Customer Service
Our Customer Support team is here to assist you with any questions regarding Viking Outdoor Footwear.
Customer Support is available on weekdays from 09:00 to 15:00.
Contact us by filling out the form below.
You can expect a response within two business days.
Please check our frequently asked questions below for a possible resolution to your concern.
Frequently asked questions
I've signed up to the newsletter but didn't receive a voucher.
At times our emails can arrive in junk/spam inbox in your email platform, make sure you check there first.
Can I change or cancel my order after I place the order?
Once you have placed your order, we are unable to amend or cancel it.
Can I change my delivery address after I place the order?
Unfortunately, we are unable to change any details on an order once placed.
I haven’t received all the items I’ve ordered.
It may occur that products are out of stock, in which case we will cancel items from your order. You will only be charged for the items we have shipped
I havent received my invoice?
Your invoice will be sent via e-mail to your nominated email address within 24 hours of order. Should this be missing, please check your junk/spam folder in your email.
If you are unable to locate your invoice please contact us on webshop@vikingfootwear.com and we will assist you.
I received an incorrect item.
We are sorry you’ve received an incorrect item, please contact us on webshop@vikingfootwear.com and we will assist you.
What is my tracking number?
Once your online order is dispatched, you will receive an email from the carrier to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.
We recommend that you download the courier's app to receive updates on your parcel, including shipment details, tracking information, and pickup/delivery notifications.
When can I expect my order?
All online orders are dispatched from our warehouse within 3 – 5 business days.
You can also check the status of your delivery by tracking your order.
We recommend that you download the courier's app to receive updates on your parcel, including shipment details, tracking information, and pickup/delivery notifications.
I'd like to make a return.
All returns can be made via post subject to our Returns Policy. Please see our full Returns Policy here.
When will I receive my refund?
Once your shoes have arrived back to our warehouse, we do require up to 4 business days to process your refund. Once the refund has been processed, you will receive an email notification from our finance team. Dependent on your banks processing time, please allow 1-3 business days for the funds to appear in your account.
How do I know if my return has been received?
The best way to know if your return has been received at our warehouse, is to retain the tracking number written on your return slip. You will then be able to check the status of your return through tracking. We do not send an email once the return has arrived at our warehouse, we will only send an email once the return has been processed.
Klarna payment: I have returned parts of my order, how do I pay the remaining amount?
Once you have returned your goods, you will receive an updated bank statement from Klarna with instructions on how to pay if you have a remaining balance.
Contact Klarna if you have any questions regarding the refund. If you have questions regarding the returned package, please contact Viking’s Customer Service at webshop@vikingfootwear.com
Klarna payment: I have paid for the returned items, how do I get my money refunded?
If you have already paid for the returned items, Klarna will contact you by e-mail if they need bank details from you to refund the amount.
Contact Klarna if you have any questions regarding the refund. If you have questions regarding the returned package, please contact Viking’s Customer Service at webshop@vikingfootwear.com
Klarna payment: Can I wait to pay the invoice until the items have been returned?
If the payment deadline is approaching and your return is on its way, you can put the invoice on hold with our report of the return function. Go to (link to page) «Payments Viking x Klarna» and report your return.
Contact Klarna if you have any questions regarding the refund. If you have questions regarding the returned package, please contact Viking’s Customer Service.
I cannot find the return label?
You can register your return and download your return label here
Can I exchange an item?
Unfortunately, we do not have the possibility to do exchanges on our website. You will need to return the product that does not fit and place a new order for the one you wish for.
You can place your return here.
Do I need to pay any duties when placing orders from your website?
Viking products are dispatched from within the EU for speedy delivery. EU customers pay no import duties. Nonpayment even applies to customers in Norway.
I'm having trouble checking out on the website.
We are sorry you are experiencing issues with our website.
We recommend trying these easy tips to assist you with checking out easily:
Change your browser or change your device. Try using a different payment method or type.
If you are still unable to check out, please contact us at webshop@vikingfootwear.com.
Please include any screenshots or any error messages you receive.
Please note we are not authorized in taking payment over the phone or email, for security reasons.
I need a replacement for my BOA Fit System laces.
BOA guarantees the BOA® Fit System’s dials and laces for the lifetime of the product on which they are integrated.
Should the BOA® Fit System on your Viking footwear need repair or replacement, click here to request this.
I have received a notification that my order has been cancelled.
Sometimes we have discrepancies in our stock, which can result in the wrong information on our website. Once this issue is picked up on an order, the specific product is cancelled, which can result in the cancelling of the whole order. When this happens, the payment is also cancelled on our side which results in the release of the reserved funds in your bank with an almost immediate effect.
My order was returned to sender, because I didn't collect in time. What happens next?
If your parcel has been returned to our warehouse, we regret to inform you that we are unable to resend the order. A refund will be issued as soon as your order is processed at our warehouse. To receive the items, you will need to place a new order.
You do not ship to my country of choice.
Please do not select the wrong country when entering your address. This will likely result in your product going missing, and you will not be able to obtain a refund for this. If you have not already, please let us know here that you are interested in shopping from us and we will put your country of choice on our delivery roadmap.
I cannot find the product that I am after in my size or colour preference.
If the product is not available at all online, you can sign up for our newsletter to stay updated about future releases. You can also contact us at webshop@vikingfootwear.com for assistance.
How do I take care of my rubber boots?
Discover how to take care of your rubber boots here:
Can I use waterproofing spray on Gore-Tex shoes?
Yes, it is very much recommended. Here are the steps to how to take care of your Gore-Tex shoes.
How often should I waterproof the shoes?
After washing shoes, you should finish off the shoes by using a repellent spray to preserve waterproofness.
How do I clean my leather shoes?
Let us guide you how to take best care of your Viking shoes here:
Can I machine wash shoes with BOA laces?
You should avoid washing these in the washing machine, take a look here how to best take care of these shoes:
Contact information
Phone: +47 22 07 24 00
E-mail: webshop@vikingfootwear.com
Adress: Brynsveien 16b, 0667 Oslo, Norge